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FAQs

Your Questions, Answered Here

Do you handle all the legal paperwork and permits?
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Yes, we do.
What countries do you source maids from?
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Currently all maids will come from Philippines and Indonesia.
How long does it take to find a suitable maid from the Philippines or Indonesia?
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The process takes about 9-16 weeks for each maid to reach Malaysia to be as household maid.
Can I request a specific maid or is the selection process random?
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Yes. Maid can be request also as client will interview maid from the ready list or if the client have their own preference maid also can be process.
What happens if I'm not satisfied with the maid's performance?
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As your trusted maid agency, we protect our clients by offering a 3-Months Warranty Extension.
What issues are covered under the warranty?
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Maids Replacement (Performance/Runaway), FOMEMA Failed Replacement, Visa/Permit Renewal
What type of insurance coverage is provided for the maid?
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We provided the Foreign Worker Hospitalisation and& Surgical Insurance Scheme (SKHPPA) for every registered maid under Maids Kreate Malaysia.

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